Return & Refund Policy
🌿 Return & Refund Policy
Last Updated: February 27, 2026
At Gonavera, we believe skincare should be comfortable not only for your skin but also for your shopping experience.
If you are not fully satisfied with your purchase, please review our return policy below.
📦 Return Eligibility
Return requests must be submitted within 30 days of receiving your order.
To qualify for a return, items must be:
- Unused
- In original packaging
- In resalable condition
For hygiene and safety reasons, opened skincare products may not be eligible for return.
📍 Return Shipping Address
If your return request is approved, please ship the product to the following address:
Gonavera Returns Center
23321 EL TORO SUITE G
Lake Forest, CA 92630
United States
Phone: (+1) 781-347-7097
⚠️ Please contact customer service before sending any return package.
Returns sent without authorization may not be processed.
Email: service@gonavera.com
💰 Refund Processing
Once the returned product is received and inspected:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Processing time may vary depending on your payment provider or bank.
🚚 Return Shipping Cost
Customers may be responsible for return shipping costs unless the return is due to:
- Product defect
- Incorrect item shipped
- Damage during transportation
🆘 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Provide order details and, if possible, product photos.
🌸 Brand Philosophy
At Gonavera, skincare is a gentle personal experience.
We are committed to providing botanical care that supports your comfort and confidence.