Shipping Policy
📦 Shipping Policy — Gonavera
Last Updated: February 27, 2026
At Gonavera, we’re committed to delivering a smooth, transparent, and reliable shipping experience. Whether you’re experiencing the calming ritual of our botanical face mask or the soothing comfort of our lip therapy, we want your journey with us to feel effortless from checkout to doorstep.
This Shipping Policy outlines how we process, fulfill, and ship your order.
🌿 Order Processing
Once your order is successfully placed, we begin processing it within 1–3 business days. During this time, we carefully gather, quality-check, and prepare your items — it’s part of our promise to bring you products that embody comfort and precision.
You’ll receive a confirmation email when:
- Your order is received
- Your order has been shipped
If an item is delayed or out of stock, we will inform you as soon as possible.
🚚 Domestic Shipping (USA)
Standard Shipping:
- Typically 5–10 business days after processing
- Delivery time varies by location
Expedited Shipping (Optional):
- Faster delivery options may be available at checkout
- Timeframes vary depending on carrier
All delivery estimates begin from the date of shipment, not the date of order.
🌎 International Shipping
We’re pleased to offer international shipping to select destinations.
- Delivery timelines vary by country and customs processing
- Duties, taxes, and import fees may apply at the time of delivery — these fees are the responsibility of the customer
- Customs procedures can occasionally delay delivery beyond estimated timeframes
Please check with your local customs office for more details if needed.
📍 Shipping Rates
Shipping rates may vary based on your location and the shipping method chosen at checkout. You will see the available options and fees before you complete your order.
Occasionally, we offer promotions with special shipping terms — these will be communicated clearly on our website or by email.
📦 Packaging and Presentation
We believe your unboxing experience should feel as soothing and intentional as applying the product itself.
Gonavera packaging reflects our botanical, clean, and elevated design philosophy — minimal, warm, and beautifully tactile.
🚫 Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. Gonavera is not responsible for:
- Packages returned to us due to incorrect address
- Delays caused by incorrect or incomplete address information
If you realize an address mistake after placing your order, contact us promptly at service@gonavera.com and we’ll assist if possible.
🆘 Lost or Damaged Shipments
If your order arrives damaged or appears lost in transit:
- Contact our customer support team
- Provide photos (if applicable)
- We’ll work with the carrier to resolve via replacement or refund
Each situation is handled with care — because you deserve a seamless experience.
✉️ Questions? We’re Here to Help
For any shipping-related questions or concerns, please reach out to us:
📍 Address: 23321 EL TORO SUITE G, Lake Forest, CA 92630
📞 Phone: (+1) 781-347-7097
✉️ Email: service@gonavera.com
Our support team will respond during normal business hours.